New Mexico's
DWI Process Improvement
Management Plan
A plan to improve the flow of DWI information in New Mexico 

  October, 1996


Introduction

New Mexico has one of the highest rates of DWI in the nation. The cost to the state and its citizens in loss of human life, injury, and property damage is in the hundreds of millions of dollars annually. For years the agencies involved in the DWI process have been working to reduce the incidence of DWI in New Mexico. There have been numerous reports written, recommendations made, laws passed, and programs implemented. There has been measurable progress, but the effort must continue.

This management plan summarizes the results of the work conducted by the DWI Process and Data Standards Committee and its staff. The Committee was formed as a result of legislation sponsored by Representative David Pederson and supported by Speaker of the House Raymond Sanchez and Senate President Pro-Tem Manny Aragon. Governor Johnson appointed Committee members with significant operational DWI experience. This plan is based on how DWI processes really work from apprehension through sentence completion and describes projects designed to improve those processes. The Committee found that, in spite of good laws and dedicated people, many processes are flawed by a lack of resources, inaccessible information, and outmoded practices. These problems are magnified because responsibility for DWI is divided among many agencies; there are few incentives for interagency cooperation and many disincentives to effective performance.

Some of the Committee's more significant findings are...

  1. Procedures for arresting and booking DWI offenders are repetitive, laborious, inconsistent, and paperwork intensive; it is not unusual that an offender leaves jail before an arresting officer does;
  2. Many offenders cannot be positively identified and are incorrectly charged and sentenced; innocent persons end up with convictions on their records and their drivers' licenses revoked while the guilty go unpunished;
  3. Both interstate and intrastate offenders who fail to appear in court in one jurisdiction are often apprehended in another jurisdiction but released because statewide DWI warrant information is difficult to obtain; resources are unavailable to transport offenders from one jurisdiction to another.
  4. In New Mexico, law enforcement officers are required to appear at administrative license revocation hearings; offenders often keep their drivers' licenses because the officer is unable to appear;
  5. Some courts don't have standardized screening programs or information about which sentencing alternatives are most effective; in some jurisdictions, effective treatment programs are not available. Offenders are repeatedly sentenced to the same treatment programs without benefit to them or the community;
  6. There is no uniform standard for proof of prior DWI convictions; many courts require that prior DWI offenses be proved by obtaining paper copies of court records; this imposes a substantial burden on court and agency personnel and results in many DWI offenders being charged with, or sentenced for, lesser offenses.
  7. Responsibility for the DWI process is fragmented across jurisdictions and agencies. Continued funding of, and support for, a multi-agency group such as this Committee is necessary for long term DWI process improvement.

Despite these problems there are signs of progress. Many agencies have innovative programs underway to reduce DWI, some of which are pilots for, or complementary to, projects recommended by the Committee. For example, the current program to automate all courts will make data available to all agencies, not just the courts. Many of the recommendations in this plan are predicated on successful implementation of the statewide court automation project. In some jurisdictions, court, law enforcement, corrections, and treatment personnel are working together and leveraging their resources to reduce DWI. Preliminary indications are that these partnerships are very effective: for example, initial results from San Juan County's first offender program show that it is dramatically reducing recidivism. Evaluating current and future projects and communicating successful efforts to other agencies are key to reducing the incidence of DWI.

The Committee focused most of its effort on developing a more efficient DWI process. Committee staff began by reviewing existing DWI processes and procedures, information systems, and law. Next, Committee members and staff characterized processes in terms of work effort, calendar time, process loss, and specific process problems. The Committee then developed recommendations for improving the efficiency of the DWI process and approaches for implementing the recommendations. Finally, the Committee prioritized and categorized the recommended projects, documented its work, and presented its recommendations to the DWI Oversight Task Force, the Governor's Cabinet Council on DWI Reduction, and the Legislative Finance Committee.

This management plan presents these project proposals in a summary form. If implemented, these projects will increase the number of people arrested for DWI, reduce the number of people who escape punishment for DWI, reduce the overall cost of processing DWI cases, improve the effectiveness of law enforcement efforts, and enhance the quality and effectiveness of sentencing. Some of these opportunities can be realized at minimal cost, while others will require considerable expense and effort.

One major recommendation must be added to the projects proposed in this plan: the continuation of the Committee's efforts. The Committee worked diligently and produced these documents within the time and funding available. Funding is now exhausted (although the Committee is not) but the Committee's work is not completed. DWI issues involve independent agencies from all branches of state, local and tribal governments. Each agency involved in the DWI process is responsible for a specific piece of the overall DWI problem; but no one agency has overall responsibility for the entire process. Therefore, an activist, broadly representative Committee is necessary to address DWI problems. This Committee believes its cross-organizational and cross-functional work must continue. Properly staffed and supported, the Committee can oversee the implementation of the immediate projects; work on drafting legislation and securing funding for the contingent projects; continue analyzing the longterm projects; and develop additional recommendations for improving the DWI process. In sum, the Committee can provide the communication, facilitation, and coordination needed to assure the success of the process improvement projects recommended in this management plan.

Finally, this document is just one part of the Committee's work. A comprehensive description of the Committee's work and results can be found in a companion document: The DWI Process and Data Standards Committee FY96 Report, which can be obtained from The Institute of Public Law, 1117 Stanford NE, Albuquerque, New Mexico 87131.
 

 

DWI Process and Data Standards Committee
 
Executive Branch Co-Chair:
David Torres, Transportation Programs Division, NM State Highway & Transportation Dept.

Judicial Branch Co-Chair:
The Hon. Joseph Caldwell, District Court Judge, Taos

Committee Members:
Lt. Brian Baldwin, Albuquerque Police Department
Nancy Bill, Indian Health Service, Office of Environmental Health
Richard Bowman, Deputy District Attorney, Second Judicial District
Joseph Cantergiani, Information Systems Bureau, Children, Youth & Families Dept.
Sue Clauve, Information Systems Division, General Services Department
Keith Dotson, Office of the Public Defender
Jerry Fleming, Los Alamos National Laboratory
Debra Goeller, Technology & Emergency Support Division. Department of Public Safety
Officer Darrell S. Jaramillo, New Mexico State Police
Deborah Kanter, Administrative Office of the Courts
The Hon. William Liese, City of Farmington Municipal Court
Ilene McCan, Office of Epidemiology, Department of Health
Judi Olean, New Mexico Municipal League
The Hon. Jesse Porter, Roosevelt County Magistrate Court
Dr. N.G.S. Rao, Toxicology Bureau, Scientific Laboratory Division
Paul Roybal, Bernalillo County Metropolitan Court
The Hon. Steven Ryan, City of Las Cruces Municipal Court
Jeannie Soto, Motor Vehicle Division, Taxation & Revenue Department

Guest Participants:
Donna Dossey, Traffic Safety Bureau, State Highway and Transportation Department
Paul Herrera, Technology & Emergency Support Division, Department of Public Safety
Dr. Nancy Owen-Lewis, Santa Fe Municipal Court, Special Services Division
William Parmitzel, Motor Vehicle Division, Taxation and Revenue Department
Capt. Jack Richards, San Juan County Sheriff's Office

"Those things that we can do administratively without the legislature we need to be doing. If I can do something administratively, I'll do it tomorrow."

--Governor Gary Johnson, speaking on May 12, 1995 in Albuquerque at the Shaping the Future of DWI in New Mexico conference.

Table of Contents
 
*
Problem 1:
Law Enforcement Officers Spend a Disproportionate Amount of Time
Arresting and Booking a DWI Offender.

Problem 2:

Offenders Escape the System Frequently and With Little Consequence.

Problem 3:

Courts and Law Enforcement Agencies Do Not Have Access to All the
Information They Need to Do Their Jobs Effectively.

Problem 4:
There Are No Performance Measures or Benchmarks for Agencies.

Problem 5:
Lack of Guidelines and Training Produces Inconsistent Results.

Problem 6:
Law Enforcement Officer and Other Expert Witness Time is Wasted.

Problem 7:
More DWI Treatment Options, and Measurements of Treatment
Effectiveness, Are Needed.

Problem 8:
Proving a DWI Charge or Prior Conviction is a Problem.

Appendix 1:
Committee Ranking of Process Improvement Projects

Appendix 2:
Recommendations to the Executive Branch

Appendix 3:
Recommendations to the Judicial Branch

Appendix 4:
Recommendations to the Legislative Branch

Appendix 5:
Recommendations to Other Agencies

Appendix 6:
List of Abbreviations
 

Committee Ranking

= Top tier of committee members' votes
= Middle tier of committee members' votes
= Bottom tier of committee members' votes

Ease of Implementation


Immediate

Can be done by an executive or judicial branch agency with minimal funding

Contingent
Requires legislative authorization and/or additional funding prior to implementation.

Longterm
Will require extensive analysis, coordination with other agencies or information systems, and funding, and may require legislative or judicial actions.
 

Suggested Lead Agency:

The agency proposed by the Committee for the project leadership role.


Problem 1:
Law Enforcement Officers Spend a Disproportionate Amount of Time Arresting and Booking a DWI Offender.

Process Improvement Project 1.1
Automate Law Enforcement Forms and Data Entry;
Standardize DWI Process Forms.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Department of Public Safety and the Taxation and Revenue Department.

Problem: Law enforcement officers complete numerous forms during the DWI process. Manual repetition of information across forms is common. This adds to process errors and affects downstream processes leading to case dismissal. Differing information requirements by detention centers and courts exacerbate the problem. Law enforcement officers must complete between one and nine forms depending on jurisdiction.
Benefits: Prevent data entry errors using automated edit checks. Forms would be more legible and consistent. Officer efficiency would increase, and form production time would decrease. Form retrieval for use during trials would also be simplified, and form printing costs would drop substantially. In addition, transmission of the electronic information between the officer, the Motor Vehicle Department, and the courts would make the process more efficient. Standardization of forms and/or data elements would speed the DWI process, and make future integration into a centralized information system more efficient.
Approach: Form a committee comprised of representatives from each affected agency. The committee should: obtain relevant forms; assess each based on common and unique data elements; assess information requirements by agency; develop a core set of data elements mapped to agency information requirements; analyze hardware and software requirements; evaluate operational concerns (e.g., patrol car laptops versus desktop units); and develop agency budgets and investigate funding methods. (Some of the work of collecting and analyzing forms has been done by this Committee.)


Process Improvement Project 1.2
Standardize Booking Procedures Statewide.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Department of Public Safety.

Problem: Detention centers have unique booking procedures and information requirements. Booking times for officers can range from 30 minutes to more than four hours.
Benefits: Reduce officer time at booking, providing them more time to patrol.
Approach: Identify organizations or agencies responsible for detention center oversight. Conduct a survey of statewide booking procedures and forms. Conduct a survey of court data needs and information requirements. Draft standardized procedures and forms, allowing detention centers and courts to comment. (May be studied in conjunction with 1.1)


Process Improvement Project 1.3
Law Enforcement Officers Should Be Able to Transport Offenders to the Nearest Detention Center.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: The Department of Public Safety and all affected law enforcement agencies and detention centers.

Problem: DWI offenders are currently transported to detention centers that have agreements with specific law enforcement agencies. For example, State Police must frequently drive as far as 100 miles each way to book an offender into a county detention center, while the nearest city jail could be only blocks away.
Benefits: Officer productivity and efficiency would increase; patrol area coverage would increase; and DWI arrests would increase.
Approach: Identify high need areas. Discuss critical issues such as drop-off and booking procedures, cost reimbursement, and transport policies (e.g., to arraignment). Draft legislation or an agreement in principle; implement this project.


Process Improvement Project 1.4
Strategically Locate Breath Testing Devices Throughout the State.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: The Scientific Laboratory Division of the Department of Health and the Department of Finance and Administration.

Problem: In rural areas of the state, transporting drunk drivers often consumes several hours of a law enforcement officer's time. Frequently, the officer will drive the offender to multiple sites prior to booking (e.g., to a breath test facility, then to a medical facility, and finally to jail). As a result, rural DWI arrests are expensive, patrol area coverage suffers, and breath test results may be compromised.
Benefits: Increased patrol area coverage. More accurate breath test results.
Approach: The Scientific Laboratory Division of DOH will continue to identify current locations of testing devices. Identify and evaluate multiple stop sites based on a cost/benefit analysis of moving current equipment vs acquiring additional equipment.


Problem 2:
Offenders Escape the System Frequently and With Little Consequence.


Process Improvement Project 2.1
Require Courts to Input DWI Warrants into the NMCIC Data Base Maintained by the Department of Public Safety; Provide Access to the NMCIC Database to All Criminal Justice Justice Agencies.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Administrative Office of the Courts and the Department of Public Safety

Problem: The statewide system for misdemeanor warrants is not being used. DWI offenders with outstanding warrants are often not apprehended outside their home jurisdiction or jurisdiction where the offense occurred. Law enforcement agencies do not have sufficient information to arrest scofflaws and judges are unaware of the offender's history. Transient offenders with multiple warrants frequently evade law enforcement.
Benefits: Provide sufficient historical information to law enforcement officers for DWI offenses. Judges can better determine appropriate bond amounts and sentences. Transients will no longer evade rightful punishment. DWI sentence violators will be less likely to continue driving illegally.
Approach: Analyze statute or court rule changes needed. Evaluate changes to the Department of Public Safety information systems and procedures. Analyze the upgrades necessary to permit courts to communicate with NMCIC. Coordinate with the Administrative Office of the Courts statewide court automation project. Obtain funding to implement expanding NMCIC database.


Process Improvement Project 2.2

Educate Judges and Jail Personnel About the Dangers of Releasing DWI Offenders and About Appropriate Conditions of Release When Jails Are Overcrowded.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Judicial Education Center.

Problem: Release of DWI offenders frequently occurs shortly after booking. Jail personnel and judges may underestimate the danger in releasing DWI offenders with elevated BACs.
Benefits: Removes intoxicated drivers from the road. Underscores that DWI is a serious crime with penalties and consequences.
Approach: Collect and analyze release statistics. Identify detention centers and/or courts with early release patterns. Develop or update training materials focusing on early release and its problems. Evaluate funding alternatives to support education programs.


Process Improvement Project 2.3
Increase the Use of Warrant Roundups Statewide.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: The Department of Public Safety and the Administrative Office of the Courts.
Suggested Lead Agency: Administrative Office of the Courts.

Problem: The number of DWI warrants continues to increase throughout New Mexico. Law enforcement agencies often lack resources to serve outstanding warrants, and information is often incomplete or out of date.
Benefits: Lower rates of failure to appear or comply, and lower recidivism. Increase revenue, and reduce outstanding warrants.
Approach: Analyze existing warrant base to determine quantity, age, and reasons for not serving warrants. Evaluate corrections and judicial impacts associated with sudden arrest increases. Assess funding alternatives.


Process Improvement Project 2.4
Evaluate Technology Options for Enforcing Sentences.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: Administrative Office of the Courts.

Problem: After an offender is convicted and sentenced for DWI, monitoring driving activity is difficult, even following a license suspension. Given the level of DWI offenses statewide, a non-interactive device could be used to ensure offenders more closely comply with their sentences.
Benefits: Additional reinforcement to keep habitual offenders from driving an automobile. In addition, the number of individuals with suspended or revoked licenses who continue to drive would be reduced.
Approach: Assess existing projects. Develop a pilot site to evaluate various technology options. Disseminate data regarding effectiveness, and cost.


Process Improvement Project 2.5
Improve the Bond Process by Standardizing Protocols for Release; Improve the Information Available to Judges; Investigate the Elimination of Surety Bonding; Measure Bond Forfeiture Performance; and Change the Bond Liability Period.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Administrative Office of the Courts.

Problem: There is little information available to judges setting bonds, so offenders with warrants outstanding are released with low bonds or no bond at all. Jail overcrowding forces bonds to be set artificially low or be arbitrarily reduced. Bond forfeiture is rare, offering little deterrence to offenders who do not appear. As a result, determining who should be released and who should not is inconsistent.
Benefits: Additional revenue for the state, consistent and equitable treatment of defendants, simplified operation of courts and the criminal system, and improved likelihood of defendants appearing. Also, courts and jails would release fewer dangerous offenders.
Approach: Analyze the process, identify the kinds of information judges need to make appropriate bond setting decisions, develop curricula for improving judges' and prosecutors' education about the bonding process, and educate the public about the dangers of releasing DWI offenders before other types of offenders. This process be as public as possible to minimize undue political influence.


Process Improvement Project 2.6
Provide Assistance for Transporting and Extraditing DWI Offenders Across Jurisdictional Boundaries.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: The Department of Public Safety.

Problem: DWI offenders often avoid prosecution by moving to another county or city. If extradition is required, county or city law enforcement officers are responsible for transportation from jurisdiction to jurisdiction. Funding for extradition is frequently limited, and offenders may be released without extradition depending on the nature of their offense.
Benefits: Increases the number of DWI offenders adjudicated. Escaping the system through transience will be diminished.
Approach: Examine alternative methods of transporting DWI offenders across jurisdictional boundaries (e.g., local agencies working with the State Police and Corrections Department to minimize duplication of resources). Encourage the legislature to establish a state transportation and extradition fund.


Process Improvement Project 2.7
Change the Statute to Allow Restitution for DWI Apprehension Expenses as an Authorized Fee.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: Administrative Office of the Courts.

Problem: Under the current statutes, law enforcement agencies and courts are not able to require restitution from a convicted DWI offender for direct cost reimbursement.
Benefits: DWI processing costs would be offset.

Approach: Survey other states to review methods for repayment of and restitution for DWI costs. Determine if statutes would require amendment. Develop cost reimbursement approach and implementation plan. Evaluate approach based on expected revenue versus program administration.



Problem 3
Courts and Law Enforcement Agencies Do Not Have Access to All the Information They Need to Do Their Jobs Effectively.


Process Improvement Project 3.1
Provide Access to Taxation and Revenue Department's DWI Information Systems.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Taxation and Revenue Department.

Problem: The Taxation and Revenue Department (TRD) collects and maintains extensive information on DWI offenders. However, some of this information is available only to Motor Vehicle Division staff. Courts and law enforcement agencies do not have access to current multiple offender information or pending actions. Some automated court systems replicate the data submitted to TRD, duplicating efforts and creating problems with database synchronization.
Benefits: Provides critical information on a more timely basis. Eliminates data redundancy across other information systems. Provides aid to courts when obtaining pre-sentence reports and prior conviction documentation. Reduces paper document requirements.
Approach: Identify the agencies currently accessing TRD's databases and the potential customer base. Document the benefit in expanding online access to the DWI information systems. Determine the amount of training that agencies will need to read and interpret the data in TRD's DWI databases. Assign TRD and information system staff to jointly develop recommendations and plans for implementation.


Process Improvement Project 3.2
Improve Positive Identification: Fingerprint All DWI Arrestees; Require that All Dispositions be Reported to DPS; Provide Remote Access to AFIS Statewide.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: The Department of Public Safety.

Problem: Currently, when an officer arrests an offender for DWI, positive identification is not assured. If the driver possesses a drivers license, the officer may accept it as identification. When a driver does not have a valid drivers license, they will either be detained until a family member can positively identify them, or they may be released based on the information given at booking. In each case, positive identification is not assured. Without positive identification, incorrect charges may be brought; adjudication of the wrong person may occur (if a fraudulent ID is used); and outstanding warrants may not be detected. Without fingerprinting, positive identification cannot be assured, and criminal history files cannot be opened or created.
Benefits: Positive identification can be assured at arrest, booking, etc. Adequate and sufficient charges can be filed against the offender. Innocent citizens would be less likely to be charged as a result of false identification. Criminal history files will be updated or created.
Approach: Amend the statutory requirement to include DWI among the misdemeanor offenses that require fingerprinting. Ensure that all booking facilities comply with the new statute. Train individuals with regard to fingerprint techniques, and policies and procedures.


Process Improvement Project 3.3
Implement Electronic Data Transfer Between Taxation and Revenue Department's DWI Information Systems and Other Agencies' Information Systems.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: Taxation and Revenue Department.

Problem: Paper forms are mailed to the Taxation and Revenue Department (TRD), causing significant delays in processing. Few agencies share data electronically. There may be hardware and software incompatibility between the TRD's and other agencies' systems.
Benefits: Productivity and data timeliness will improve. Disposition and pending action reporting will also improve. Data entry errors would be significantly reduced. Law enforcement officers and attorneys will have accurate and timely information, resulting in correct charges being filed against offenders and higher conviction rates.
Approach: Define the required data elements, data dictionaries, file formats, communications protocols and hardware/software equipment. Investigate security and data privilege issues. Determine additional staffing requirements for implementation. Make the project a priority within TRD and the courts.


Process Improvement Project 3.4
Create and Implement a Statewide Convicted Offender Sentence Compliance Database.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: Administrative Office of the Courts.

Problem: A statewide convicted offender sentence compliance database does not exist. Availability of convicted offender compliance information varies by jurisdiction, causing monitoring of DWI sentences to be inconsistent. This forces local jurisdictions to develop monitoring plans and procedures independently, creating different evaluation practices with varying degrees of success.
Benefits: Improved information for judges to determine appropriate sentences. Consistent and efficient monitoring and tracking of offenders by probation personnel. Future ability to automatically tie convicted offender sentence compliance to warrant issuance.
Approach: Examine existing sentence compliance information to understand data needs for monitoring sentence compliance. Evaluate the funding and workforce requirements to collect convicted offender sentence compliance data statewide. Develop policies and procedures for the collection, distribution, and analysis of data. Where appropriate, develop proposals for departments or funding agencies.


Process Improvement Project 3.5
Develop a Statewide Pre-Sentence Report Format.
*
Committee Ranking
Ease of Implementation:Contingent
Suggested Lead Agency: Corrections Department and Children, Youth and Families Department.

Problem: Following conviction, judges frequently request a pre-sentence report. The report may be as brief as a driving history from MVD, or as extensive as a complete criminal and psychological history. Information is obtained from various sources and differs in content and form.
Benefits: Provide judges with consistent information.
Approach: Identify data element requirements and sources. Assess each based on function, timeliness, and availability. The requirements should be based on both a manual information system, and an automated compliance database. Evaluate various funding alternatives.


Process Improvement Project 3.6
Authorize Courts and Public Defenders to Electronically Obtain Tax, Credit, Employment and Public Assistance Information for Indigency and Bond Determination.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Office of the Public Defender and the Administrative Office of the Courts.

Problem: Courts and agencies making bond and indigency decisions have limited information about the offender and short timelines to make decisions. Access to existing defendant demographic and financial data in state and private databases is limited or unavailable. Information is generally obtained only from the offender.
Benefits: Faster and more accurate bond and indigency status determination.
Approach: Evaluate existing data sources and their reliability. Evaluate legal ramifications of obtaining and using the data. Measure the benefits associated with obtaining various data electronically.


Problem 4
There Are No Performance Measures or Benchmarks for Agencies.


Process Improvement Project 4.1
Develop and Track Performance Measures for Agencies Involved in the DWI Process.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The State Highway & Transportation Department Traffic Safety Bureau.

Problem: Ensuring that agencies and individuals are consistently striving to improve their operations is a crucial component of continuous process improvement. Setting standards and measuring performances are superior methods for determining when change may be required. For example, if adjudication timelines are established and measured, timeline increases may trigger the need for policy or procedure review. Currently, no measurements or benchmarks exist for New Mexico government agencies involved in the DWI process. Assessing the effectiveness of each agency's DWI programs and operations is virtually impossible. It is difficult to manage what is not being measured.
Benefits: Issues can be identified and resolved prior to long-term damage. Agency standards and performance will likely rise due to accountability.
Approach: Develop measures of performance relevant to each agency (e.g., processing time, data quality, etc.). Determine where measurement information resides and how the data will be retrieved. Ensure that the performance measurement data is quality assured and consistent. Obtain legislative support for the performance measure plan. Develop and approve the implementation plan.


Process Improvement Project 4.2
Replicate This Project for Juvenile and Tribal DWI Processes.
*
Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The Children Youth and Families Department for the juvenile process, and an appropriate Native American organizations for the tribal process.

Problem: The scope of this project is limited to adult misdemeanor DWI. Juvenile and tribal DWI offenders are arrested, booked, and adjudicated under separate procedures and laws. Many of the problems that exist in the adult DWI process also exist in juvenile and tribal process. In addition, there is little information sharing between the adult, juvenile, and tribal systems.
Benefits: Improved processes for both juvenile and tribal DWI.
Approach: Gain legislative support for conducting projects similar in scope. Evaluate intra-tribal and juvenile processes and procedures.


Problem 5
A Lack of Guidelines and Training Produces Inconsistent Results.


Process Improvement Project 5.1
Develop Statewide Screening Guidelines.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Department of Health, the State Highway and Transportation Department Traffic Safety Bureau, and the Department of Finance and Administration.

Problem: Screening DWI offenders is the initial step toward rehabilitation and ultimately, keeping drunk drivers off the highway. Currently, standardized screening guidelines do not exist in New Mexico. This lack of standardization leads to inconsistent data and analysis, and the inability to compare screening results across jurisdictions. In addition, different levels of training and education are required depending on the screening program.
Benefits: Screening professionals can better target the type of treatment an offender would require. Sentence effectiveness would improve since offenders would be channeled to the correct treatment. Overall process costs would decline with a reduction in recidivism due to effective treatment.
Approach: Conduct a survey of the scope and breadth of existing screening instruments. Evaluate each screening agency's procedures, information requirements, and comprehensiveness. Assess the level of agency change required. Draft and publish guidelines for agency comment. Integrate the guidelines into the Division of Finance and Administration's County DWI program requirements.


Process Improvement Project 5.2
Develop Standard Operating Procedures for DWI Hearing Officers.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Taxation and Revenue Department (Legal Division) and Law Enforcement Agencies.

Problem: Taxation and Revenue Department (TRD) hearing officers do not have standard operating procedures (SOPs) and decision criteria for license revocation hearings. This leads to inconsistency in the hearing process and rulings that may be overturned on appeal.
Benefits: Better decision making by the hearing officers. Reduction in the time devoted to revocation hearings and fewer appeals.
Approach: Analyze costs of drafting and distributing standard operating procedures and ruling criteria.


Process Improvement Project 5.3
Expand Training on Use of Standardized Field Sobriety Tests (SFST).
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: The State Highway and Transportation Department Traffic Safety Bureau, The Administrative Office of the Courts, and the Judicial Education Center.

Problem: Some courts will not accept the results of some field sobriety tests. A lack of SFST uniformity results in some DWI cases being dismissed. Not all law enforcement officers, judges, or prosecutors have been trained in the use of SFST.
Benefits: Consistent evidence which the courts will accept. Fewer dismissals of DWI cases.
Approach: Determine which law enforcement agencies, judges and prosecutors need or would like training. Provide the training.


Process Improvement Project 5.4
Provide Specialized DWI Training for Law Enforcement Officers and Others as Necessary with Regard to: Miranda Warning Requirements; Trial Preparation; Courtroom Protocol; and Administrative License Revocation Hearings.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: State Highway and Transportation Department Traffic Safety Bureau and the Judicial Education Center.

Problem: Law enforcement officers, judges, and prosecutors do not always know whether to apply New Mexico's Implied Consent law and when to give Miranda warnings to a DWI offender. Administrative license revocation hearings may not be upheld because of confusion between the Miranda and Implied Consent laws. Law enforcement officers are not adequately trained to testify in court or at license revocation hearings.
Benefits: Officers will be better prepared and less reluctant to testify in court and administrative license revocation hearings. The DWI conviction rate will increase, and more revocations will be upheld on appeal.
Approach: Modify and improve existing course curricula, and identify instructors.


Process Improvement Project 5.5
Provide Judges with Up-To-Date Information on DWI Law.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Judicial Education Center.

Problem: Some judges are not receiving up-to-date information about DWI and other areas of the law that have a bearing on DWI. A lack of awareness of recent court rulings in DWI cases, and of other changes in the law, may contribute to inconsistent application of the law.
Benefits: Better decision making by judges and fewer appeals.
Approach: Update the existing benchbook with insertions of DWI cases as they are decided or statutes or court rules change. Evaluate the feasibility of maintaining the benchbook on-line. Provide annual training for all trial judges.


Process Improvement Project 5.6
Create a Pool of DWI Judges in Bernalillo County Metropolitan Court.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Bernalillo County Metropolitan Court.

Problem: Metropolitan Court dockets are overloaded. There is inconsistency in the way Metropolitan Court judges treat DWI offenders. Some judges and prosecutors may lack DWI expertise, especially in view of the complicated nature of DWI laws.
Benefits: Consistency of results for offenders because fewer judges will handle DWI cases. More consistent performance will be expected from DWI treatment providers.
Approach: Implement the National Center for State Courts' recommendation to develop an allotment pool of judges for DWI cases. (May, 1995 report on Metropolitan Court Judicial Workload Equalization) Identify possible funding sources for implementation.


Problem 6
Law Enforcement Officer and Other Expert Witness Time is Wasted.


Process Improvement Project 6.1
Use Pre-Trial Conferences to Reduce The Number of Trials and Continuances.
*
Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Administrative Office of the Courts and the Judicial Education Center.

Problem: Frequently, cases are continued to a later date. Continuances waste witness time, and are often used in an attempt to reduce or dismiss charges.
Benefits: Reduced DWI dismissal rate. Reduced overtime costs for law enforcement officers. Efficient use of court time.
Approach: Train judges in the use of pre-trial conferences. Conduct a pilot project to determine the overall case impact when pre-trial conferences are used. Evaluate the effectiveness of pre-trial conferences.


Process Improvement Project 6.2
Minimize the Requirement That Law Enforcement Officers Appear at Motor Vehicle Department Administrative License Revocation Hearings to the Extent Permitted by the New Mexico and United States Constitutions.
*
Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: Taxation and Revenue Department.

Problem: Currently law enforcement officers must appear at administrative license revocation hearings. This consumes the officers' time, and greatly increases law enforcement budgets. In addition, administrative license revocation hearings frequently conflict with the officers' schedule.
Benefits: Officer time would be more efficiently utilized. Overall law enforcement costs would be reduced. Officer scheduling conflicts would be minimized.
Approach: Evaluate existing officer costs and level of scheduling conflicts. Study what other states have done to resolve this problem.


Process Improvement Project 6.3
Use Telephone or Video Conferencing for Expert Witness Testimony.
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Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: Scientific Laboratory Division of the Department of Health and the Administrative Office of the Courts.

Problem: Absent agreement, expert witnesses, particularly the Scientific Laboratory Division analysts, must testify in person in courts of record (i.e., District and Metropolitan Court). This requires substantial annual outlays and reduces their productivity. In addition, trial continuances frequently force the return of the analyst to the same case multiple times.
Benefits: Reduced travel time of the analysts, lower costs and increased productivity.
Approach: Conduct research into video conferencing capabilities, especially in large courts such Albuquerque's Metropolitan Court.


Process Improvement Project 6.4
Improve Court Scheduling Systems and Operations to Reduce Wasted Time and Effort.
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Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: Administrative Office of the Courts.

Problem: Witnesses, especially law enforcement officers, are scheduled for more than one hearing or court case at the same time. Cases may be dismissed or continued because the witnesses or other parties to the case are not present or prepared. There are increased expenses when cases are continued due to scheduling conflicts.
Benefits: Efficient use of judicial time. Savings in process cost and time.
Approach: Examine scheduling capabilities in existing court systems. Define problem areas in current systems and identify necessary modifications. Recommend an implementation strategy.


Process Improvement Project 6.5
Explore the Usefulness of Establishing Fees and Other Sanctions for Continuances Requested Less Than 72 Hours Before Trial and for Failures to Appear.
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Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: Administrative Office of the Courts.

Problem: Numerous continuances are requested in DWI cases. This results in high court costs, rescheduling of witnesses, and the unintentional violation of the six month rule.
Benefits: Reduced continuances and failures to appear. Additional revenue generation from fees.
Approach: Analyze lost time and increased costs caused by continuances and failure to appear. Develop fee schedules and determine appropriate measures and controls for fee accountability. Conduct program cost/benefit analysis. Evaluate alternative methods of reducing continuances.


Problem 7
More DWI Treatment Options, and Measurements of Treatment Effectiveness, Are Needed.


rocess Improvement Project 7.1
Measure the Effectiveness of Various Sentencing and Treatment Alternatives.
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Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: Department of Health, Department of Corrections, and Department of Finance and Administration.

Problem: New Mexico has a high rate of recidivism. Currently, information regarding sentence and treatment effectiveness is minimal. Therefore, judges must use practical experience and available information to pass sentence.
Benefits: Treatment and sentences can be modified over time to represent the most effective alternative available. Recidivism should decline. Long-term data on specific programs may provide judges with clearer sentencing alternatives.
Approach: Develop sentencing and treatment effectiveness measures. Ensure that data requirements can be met. Develop standardized procedures for gathering, transferring, analyzing, and presenting data.


Process Improvement Project 7.2
Increase the Number and Variety of DWI-Specific Treatments Available.
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Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: Department of Health and Department of Finance and Administration.

Problem: The number of treatment programs to treat DWI offenders is insufficient to meet current demand. Judges often do not have the option of sentencing offenders to long-term treatment.
Benefits: Greater sentencing options available to judges. More effective treatment for DWI offenders.
Approach: Survey and prioritize treatment needs throughout the state. Research the variety of treatment approaches available.


Problem 8
Proving a DWI Charge or Prior Conviction is a Problem.


Process Improvement Project 8.1
Create a Presumption that Electronic Records Are Accurate.
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Committee Ranking
Ease of Implementation: Immediate
Suggested Lead Agency: Administrative Office of the Courts.

Problem: Many judges require the prosecution to obtain certified photocopies of court or agency records to prove prior convictions. This is time consuming and expensive when records are archived.
Benefits: Reduces the prosecutors trial preparation time. Reduces the number of continuances. Increases the accuracy of DWI charges. Reduces manual efforts and increases cost savings.
Approach: Determine whether court databases in New Mexico are sufficiently secure to support a presumption of accuracy. Poll judges regarding their concerns about the accuracy and reliability of electronic records. Request the appropriate Supreme Court Rules Committee to draft a rule that makes electronic records admissible as prima facie evidence in a DWI case.


Process Improvement Project 8.2
Automate Document Storage, Retrieval, and Transfer.
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Committee Ranking
Ease of Implementation: Longterm
Suggested Lead Agency: The State Highway and Transportation Department Traffic Safety Bureau.

Problem: Agencies store, retrieve, and transfer documents using different technologies and procedures. Sharing information between agencies is often difficult. Timeliness in document delivery also varies by agency and type of request. This leads to inconsistent data across information systems, inaccurate or incorrect offender charges, and reductions in speed of the DWI process.
Benefits: Greater efficiency and cost savings. Accurate offender charges. Reductions in discovery times. Better access to information by all parties.
Approach: Select a medium-sized city with a supportive environment. Create a local steering committee comprised of affected agencies and groups. Fund a pilot project. Examine document imaging, electronic documents, electronic mail, file transfer, and other transfer methods for proof-of-priors, discovery and other documents, pre-sentence information, etc. Expand access to electronic documents, especially police reports, TRD documents and Scientific Laboratory Division test results. Analyze project progress to develop data for similar projects in other communities.


Process Improvement Project 8.3
Provide High Quality Videocams and Train Law Enforcement Officers in their Use.
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Committee Ranking
Ease of Implementation: Contingent
Suggested Lead Agency: The Department of Public Safety, State Highway and Transportation Department Traffic Safety Bureau and the Department of Finance and Administration.

Problem: When officers stop an individual on suspicion of DWI, every action and procedure can be used against the officer in court. Often, DWI trial outcomes rest solely on the officers recollection and experience. Defense attorneys can create doubt about an officer's memory, discrediting their testimony.
Benefits: Reduce the ability of defense attorneys to create doubt about officer recollections or arrest procedure. Aid in pre-trial conferences, reducing the number of DWI trials. Frivolous lawsuits (e.g., tight handcuffs) can be reduced. Time and date are stamped onto the video footage.
Approach: Survey existing law enforcement agencies and district attorneys currently using videocams to determine their effectiveness and associated problems. Evaluate unit costs and possible funding sources. Develop or adopt an existing training program.

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Appendix 1:
        Committee Ranking of Process Improvement **     
 

Immediate Process Improvement Projects (PIPs)

PIP 
Ranking
PIP No.
PIP Description
5.1 Develop statewide screening guidelines.
8.1 Create a presumption that electronic records are accurate.
3.1 Provide access to Taxation and Revenue Department's DWI information systems.
6.1 Use pretrial conferences to reduce the number of trials and continuances.
5.4 Provide specialized DWI training for law enforcement officers and others as necessary with regard to: Miranda warning requirements; trial preparation; courtroom protocol; and administrative license revocation hearings.
5.3 Expand training on use of standardized field sobriety tests.
1.4 Strategically locate breath testing devices throughout the state.
5.5 Provide judges with up-to-date information on DWI law.
2.3 Increase the use of warrant roundups statewide.
2.2 Educate judges and jail personnel about the dangers of releasing DWI offenders and about appropriate conditions of release when jails are overcrowded.
5.2 Develop standard operating procedures for DWI hearing officers.
5.6 Create a pool of DWI judges in Bernalillo County Metropolitan Court.

Contingent Process Improvement Projects

PIP
Ranking
PIP No.

PIP Description

3.2 Improve positive identification: fingerprint all DWI arrestees; require that all dispositions be reported to DPS; provide remote access to AFIS statewide.
6.2 Minimize the requirement that law enforcement officers appear at MVD administrative license revocation hearings to the extent permitted by the NM and US Constitutions.
8.3 Provide high quality videocams and train law enforcement officers in their use.
1.3 Law enforcement officers should be able to transport offenders to the nearest detention center.
2.4 Evaluate technology options for enforcing sentences.
6.3 Use telephone or video conferencing for expert witness testimony.
2.6 Provide assistance for transporting and extraditing DWI offenders across jurisdictional boundaries.
6.5 Explore the usefulness of establishing fees and other sanctions for continuances requested less than 72 hours before trial and for failures to appear.
3.5 Develop a statewide pre-sentence report format.
2.7 Change the statute to allow restitution for DWI apprehension expenses as an authorized fee.
     

Longterm Process Improvement Projects

PIP
Ranking
PIP
No.
PIP Description
8.2 Automate document storage, retrieval, and transfer.
1.1 Automate law enforcement forms and data entry; Standardize DWI process forms.
3.3 Implement electronic data transfer between Taxation and Revenue Department's DWI Information Sys